The owner of cuddlydreams.com store (the Site) is DREAMCOM Ltd - company whose address is:
29 Taylor Crescent,
You must be 18 years or older to use this site. If you are under 15 you may only use the site under the supervision of a parent or guardian.
Our agreement to supply the goods is made on the date we dispatch the products ordered.
While we try to ensure that all prices on our website are accurate, some errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and offer you the option of confirming your order at the corrected price or cancelling of the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Cuddlydreams.com is an internet-based service. You agree that e-mail will be used as a primary, long-distance means of communication. You will receive all necessary information regarding your order via e-mail. We are not obliged to accept any order where a valid e-mail address is not provided.
We store customer details (name, address, telephone number, e-mail address, etc.) in order to process the order. We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible. We do not store credit/debit card details as the payments take place through specialized online payment gateway (PayPal) to which your browser is redirected at the moment of payment.
We strive to present our products accurately however, computer monitors, scanners and printers may reproduce colours in different ways. Therefore all pictures of products used in our website should be regarded as approximations.
All the prices are listed in GB Pounds which is our base currency. In case of international orders, the payment card provider will take payment in your local currency at the prevailing exchange rate. The price of the goods will be the price that we quote on the Order Summary Page. The cost of delivery will be quoted at the time of acceptance of the order. We reserve the right to correct any typographical error or omission to prices. The final price will include all payable value added tax in the UK and postage & packaging depending on chosen delivery service.
We deliver goods worldwide. The goods are insured in the event of loss. Our intention is to deliver the goods within 3 days within UK and at least 5 working days outside UK. If the goods are out of stock we promise to deliver within 30 days or you have the right to cancel your order. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
You have the right to cancel the order within 14 days of receiving the goods for any reason. If the reason for cancellation is that the goods are not suitable or do not fit then you can choose between an exchange or refund, however you have to cover the costs of return postage. If goods are faulty or not as described you are entitled to exchange or refund of the product and the postage costs. Returns are only accepted if the goods are complete with the original packaging and receipts, in the condition in which they were originally sent and the returns procedure has been strictly adhered to.
We reserve the right to cancel any order at any time.
Your Personal Data:
Dreamcom Ltd will be controller and processor of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information. This does however include name, address, email etc.
We need to know your basic personal data in order to provide you services in line with this overall contract.
All the personal data we process is stored and processed by our staff in the UK. Certain information (name, address, telephone number, email address) will be shared with delivery service providers as this is necessary in order to deliver goods to you. Because we use external payment processor – PayPal, some of the data will be shared with them, however in order to use their services you will need to agree to their own terms and conditions and privacy policies. We also use 3rd party services for the purpose of traffic analytics on our website (e.g. Google Analytics) and some data, like location, IP address, operating system, browser etc. will be shared with them. No other 3rd parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time via email or our website. This is only applicable if you explicitly agree to receiving marketing information.
If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
We care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.
This policy explains our privacy practices for cuddlydreams.com (we’ll refer to them collectively as the "Site").
Dreamcom Ltd, located at 29 Taylor Crescent, Grimethorpe, Barnsley, South Yorkshire, S72 7NU, United Kingdom, is the data controller and is responsible for your personal information.
2. Information we collect
In the course of providing our services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the services. Registration, Account Setup, Service Usage: In order to use the services, you need to provide us with a valid email address, and for services that require registration, a name associated with your account. You need to provide this information to enable us to provide you with the services. Depending on which services you choose to use, additional information, such as billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. You are not required to provide us with this information to sign up, but we will need it to provide certain services. For example, we need a physical postal address if you are buying something on the Site for delivery. Information that you submit through the application processes will not be displayed publicly and will only be used internally by us and shared only with 3rd parties that are involved in payment and delivery processes. You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or remove this information through your account settings. The name associated with your account, which you may review and change in your account settings, may be publicly displayed in case you publish a product review on our website.
Automated Information: our Site automatically receives and records information from your browser or your mobile device when you visit the Site, such as your IP address or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the services secure, to analyse and understand how the services work for members and visitors, and to provide advertising, including across your devices, and a more personalised experience for members and visitors. We use non-technically necessary cookies and similar technologies. We also automatically collect device-specific information when you install, access, or use our services. This information includes information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers.
Location Information: We may collect information about your use of the Services for advertising, analytics, to serve content and to protect the Services, including your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited non-advertising purposes, Android AAID, and, when enabled by you, location information provided by your device). We may obtain location information you provide in your profile or your IP address. You also have rights with respect to your information, such as:
(i) data access and portability (including the right to obtain a copy of your personal data you provided to us);
(ii) data correction (including the ability to update your personal data, in many cases via settings);
(iii) data deletion (including the right to have us delete your personal information, except information we are required to retain, by contacting us); and
(iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask us to stop processing your personal data, with some exceptions, by contacting us).
3. Messages from Us
On occasion, we may need to contact you. Primarily, these messages are delivered by email, and every account is required to keep a valid email address on file to receive messages. We may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you. Some messages from Us are service-related and necessary for registered users and Guest Checkout users. You agree that we can send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, etc. Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your account settings. If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account.
4. Information Uses, Sharing & Disclosure
Note that we principally rely on consent:
(i) to send marketing messages,
(ii) for third-party data sharing related to advertising, and, to the extent applicable,
(iii) for the use of location data for advertising purposes.
Where we process your information on the basis of legitimate interests, we do so as follows:
Providing and improving our services: We may use your information to improve and customise our services, including sharing of your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our services for our users.
Legal and Safety: We may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property.
Service Providers: we also need to engage third-party companies and individuals (such as payment processors, delivery service providers, research companies, and analytics and security providers) to help us operate, provide, and market the services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the services to you, particularly where such companies play important roles like processing payments and shipments and helping us keep our service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our services better.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services.
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. We will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your member account), as described in this policy, or as needed to provide the services to you. If you no longer want us to use your information to provide the services to you, you may close your account. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy.
7. Your Rights
You may benefit from a number of rights in relation to your information that we process. If you would like to manage, change, limit, or delete your personal information, you can do so via your account account settings or by contacting us. Upon request, we will provide you with information about whether we hold any of your personal information. By visiting your account settings, you can access, correct, change, and delete certain personal information associated with your account. You also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
8. Withdrawing Consent
Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings. You can choose to withdraw your consent to our processing of your information and your use of the services at any time by closing your account through your account settings and then emailing us to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent and your account cannot be reinstated.
If you have any questions please contact us via website form CONTACT US.