The owner of cuddlydreams.com store (the Site) is DREAMCOM Ltd - company whose address is:
29 Taylor Crescent,
You must be 18 years or older to use this site. If you are under 15 you may only use the site under the supervision of a parent or guardian.
Our agreement to supply the goods is made on the date we dispatch the products ordered.
While we try to ensure that all prices on our website are accurate, some errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and offer you the option of confirming your order at the corrected price or cancelling of the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Cuddlydreams.com is an internet-based service. You agree that e-mail will be used as a primary, long-distance means of communication. You will receive all necessary information regarding your order via e-mail. We are not obliged to accept any order where a valid e-mail address is not provided.
We store customer details (name, address, telephone number, e-mail address, etc.) in order to process the order. We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible. We do not store credit/debit card details as the payments take place through specialized online payment gateway (PayPal) to which your browser is redirected at the moment of payment.
We strive to present our products accurately however, computer monitors, scanners and printers may reproduce colours in different ways. Therefore all pictures of products used in our website should be regarded as approximations.
All the prices are listed in GB Pounds which is our base currency. In case of international orders, the payment card provider will take payment in your local currency at the prevailing exchange rate. The price of the goods will be the price that we quote on the Order Summary Page. The cost of delivery will be quoted at the time of acceptance of the order. We reserve the right to correct any typographical error or omission to prices. The final price will include all payable value added tax in the UK and postage & packaging depending on chosen delivery service.
We deliver goods worldwide. The goods are insured in the event of loss. Our intention is to deliver the goods within 3 days within UK and at least 5 working days outside UK. If the goods are out of stock we promise to deliver within 30 days or you have the right to cancel your order. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
You have the right to cancel the order within 14 days of receiving the goods for any reason. If the reason for cancellation is that the goods are not suitable or do not fit then you can choose between an exchange or refund, however you have to cover the costs of return postage. If goods are faulty or not as described you are entitled to exchange or refund of the product and the postage costs. Returns are only accepted if the goods are complete with the original packaging and receipts, in the condition in which they were originally sent and the returns procedure has been strictly adhered to.
We reserve the right to cancel any order at any time.